Free Tier Support


Known Issues Use this topic to share known issues or limitation with Doxy.me. And the Doxy.me team can respond and provide updates as they become available.
Topic Replies Activity
About the Free Tier Support category 7 March 31, 2020
How to use a Scribe with Doxy.me? 1 April 9, 2020
Patient can only hear me when they mute their microphone 2 April 9, 2020
"undetermined" caller hacking a private client call 2 April 9, 2020
Settings for first time user 1 April 9, 2020
Dropped and poor connection sessions 62 April 9, 2020
Poor quality even thought pre-call test was excellent with both parties 1 April 9, 2020
Audio Issue with video 19 April 9, 2020
Client in waiting room but not showing up on my screen 10 April 9, 2020
Clients cannot hear me 6 April 9, 2020
Connection didn't appear on dashboard - only as telephone message 2 April 9, 2020
Preferred display name field - can't edit 1 April 9, 2020
Mic states muted 1 April 8, 2020
Camera Picture upside down 3 April 8, 2020
Firefox 75 webcam and mike not recognized 1 April 8, 2020
Group counseling 3 April 8, 2020
Remember me - not working / time limit? 1 April 8, 2020
Do you have a whiteboard capacity? 1 April 8, 2020
Multiple patient screen layout 1 April 8, 2020
"crossed wires" between Georgia & Massachusetts 1 April 8, 2020
Unable to send first invite 5 April 8, 2020
Sending email invitation 1 April 8, 2020
EU Data Protection Addendum 3 April 8, 2020
Testing ability to use/ consent form 2 April 8, 2020
Sound not going through headset 2 April 8, 2020
Camera window view 1 April 7, 2020
Webcam and audio 6 April 7, 2020
Trouble accessing with Safari 1 April 7, 2020
Free Trial video quality, etc 2 April 7, 2020
Exporting Call History to Excel Sheet 1 April 7, 2020