Community Support

Premium Features Get help using features of our paid subscriptions. Tech and Setup Questions For questions about technical requirements or setup procedures. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package.

Topic	Replies	Views	Activity
Client picture frozen after square transaction Clinic Features	1	5	May 11, 2021
Client Says They Logged In I don't see Them Tech and Setup Questions	8	171	May 6, 2021
Group call audio Tech and Setup Questions	1	6	May 6, 2021
Group call option not listed even though I added it Tech and Setup Questions	1	10	May 5, 2021
Won't connect with client Community Support	2	22	April 29, 2021
Camera/Mic unavailable in Edge browser when navigating to Doxy.ME personal/shared room Community Support	2	163	April 28, 2021
Waiting Room link goes to Practitioner Log-In Tech and Setup Questions	4	30	April 23, 2021
Change username associated with email that no longer exists Tech and Setup Questions	5	31	April 19, 2021
Using OBS with doxy.me Tech and Setup Questions	6	302	April 19, 2021
Transferencia de archivos Premium Features	1	25	April 17, 2021
View my waiting room Premium Features	3	177	April 16, 2021
Finish time column in Meeting History has disappeared Clinic Features	3	35	April 15, 2021
Camera/Video Feed Not Detected Tech and Setup Questions	10	391	April 13, 2021
iPhone users unable to share camera and mic still Tech and Setup Questions	8	146	April 13, 2021
Client mic is cutting out Community Support	2	122	April 11, 2021
Dropped calls all day, every day Tech and Setup Questions	19	436	April 9, 2021
Camera flickering Tech and Setup Questions	5	213	April 9, 2021
Client could hear and see me but I couldn't see or hear him Tech and Setup Questions	16	711	April 8, 2021
Never got a refund that was promised via email Community Support	1	23	April 7, 2021
Audio/Video Issues Premium Features	2	58	April 7, 2021
Listed as offline Tech and Setup Questions	2	117	April 7, 2021
Screenshare Glitchy on Macbook Pro with M1 chip Community Support	6	45	April 5, 2021
Shared screen issue Premium Features	4	66	April 5, 2021
Screenshare flickering Tech and Setup Questions	2	37	April 5, 2021
Green Screen usage Tech and Setup Questions	1	39	April 5, 2021
Trouble with AirPods? Community Support	13	2035	April 1, 2021
Doxy freezes in Meeting History Tech and Setup Questions	2	53	March 30, 2021
Lost my picture in a picture feature Tech and Setup Questions	2	55	March 30, 2021
Slow connections and dropped calls Community Support	11	363	March 30, 2021
Client's are reporting they can't sign Teleconsent forms Clinic Features	6	234	March 28, 2021