Community Support

Premium Features Get help using features of our paid subscriptions. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Tech and Setup Questions For questions about technical requirements or setup procedures.

Topic	Replies	Views	Activity
Larger Window for Host on Group Calls? Premium Features	1	4	January 20, 2022
With recent iOS update, iPhone users can't connect Tech and Setup Questions	16	253	January 18, 2022
My clients can't hear me Tech and Setup Questions	17	338	January 17, 2022
Low Sound in the beginning of call Tech and Setup Questions	10	367	January 17, 2022
I see squiggly lines in color but can't see my client Community Support	9	219	January 14, 2022
Patient redirected to my support summary page Tech and Setup Questions	5	90	January 10, 2022
Privacy In Group Calls Tech and Setup Questions	1	23	January 7, 2022
Video working then shuts off Tech and Setup Questions	1	32	January 6, 2022
Slow connections and dropped calls Community Support	12	546	January 5, 2022
My camera and mic turn off while bringing client in from waiting room Tech and Setup Questions	5	324	January 1, 2022
Doxy Android SDK Integration Tech and Setup Questions	1	94	December 24, 2021
Lost audio/visual on client side with new Mac upgrade Tech and Setup Questions	7	251	December 23, 2021
Virtual Background update Community Support	2	71	December 15, 2021
ETA on the Virtual Background Clinic Features	5	467	December 14, 2021
Volume issue with iphone users Community Support	7	182	December 14, 2021
Benefits Coordinator Community Support	8	255	December 9, 2021
Is this what "scratchy" or "crackling" or "staticky" sounds like? Tech and Setup Questions	3	51	December 9, 2021
Patient link no longer works Community Support	2	40	December 9, 2021
Volume issue with iphone update Tech and Setup Questions	3	121	December 9, 2021
Transferring Patient to Admin Clinic Features	5	471	December 6, 2021
Clients can't see or hear me in the middle of sessions Community Support	17	296	December 5, 2021
Patient problems with camera Tech and Setup Questions	3	398	December 2, 2021
Doxy says i need to update Chrome but I have the most recent version Tech and Setup Questions	3	130	December 2, 2021
Dropped calls, user interface Tech and Setup Questions	2	61	December 2, 2021
My video is garbled nonsense Tech and Setup Questions	4	109	December 1, 2021
Any Update on Safari 14.0 and 14.0.1 sound issues Community Support	21	1579	November 25, 2021
Newest Android Update Tech and Setup Questions	2	91	November 24, 2021
Waiting room client can hear me/current client? Tech and Setup Questions	3	115	November 19, 2021
Patient can't connect through on a new iPhone Tech and Setup Questions	1	65	November 19, 2021
Downdetector? Patients can check in and then are immediately checked out Tech and Setup Questions	6	245	November 18, 2021