Community Support

Premium Features Get help using features of our paid subscriptions. Tech and Setup Questions For questions about technical requirements or setup procedures. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package.

Topic	Replies	Views	Activity
Red dot periodically shows up on Chrome shortcut page Tech and Setup Questions	7	169	September 17, 2021
Ipad Dropping Calls Community Support	11	90	September 16, 2021
Dropped calls on iPad Tech and Setup Questions	8	55	September 16, 2021
IPad sound quality problems Community Support	5	99	September 15, 2021
I pay for the professional doxy.me level on a monthly basis. I cannot find file transfer my log into doxy.me. Do I need to have a year-long contract to have the file transfer benefit? Community Support	3	18	September 14, 2021
Patients cant hear doctors Premium Features	5	102	September 11, 2021
Patients can't upload documents Premium Features	10	45	September 10, 2021
Bulk Update Users Community Support	2	39	September 10, 2021
Volume controls in doxy.me settings? Tech and Setup Questions	3	230	September 10, 2021
Dropped calls all day, every day Tech and Setup Questions	20	587	September 2, 2021
Precall test unsupported on firefox? Community Support	4	101	September 1, 2021
Client could hear and see me but I couldn't see or hear him Tech and Setup Questions	19	863	August 30, 2021
Adding Participants to Group Calls Community Support	3	31	August 25, 2021
Directly open a specific teleconsultation Community Support	5	45	August 18, 2021
Telehealth consent Community Support	1	44	August 17, 2021
Single sign-on - embedded solution Community Support	4	33	August 17, 2021
FIX for sound coming out too quiet Community Support	3	191	August 12, 2021
Loss of connection once established now unable to connect Tech and Setup Questions	1	42	August 12, 2021
Client not able to hear me Tech and Setup Questions	1	58	August 12, 2021
Iternational sessions Tech and Setup Questions	2	131	August 11, 2021
Trouble with AirPods? Community Support	14	2374	August 6, 2021
Provider is not online Community Support	2	85	August 3, 2021
Waiting Room link goes to Practitioner Log-In Tech and Setup Questions	5	115	August 2, 2021
Listed as offline Tech and Setup Questions	3	187	July 30, 2021
Samsung A32 5G cannot do video call Tech and Setup Questions	4	294	July 29, 2021
Email Invitations undeliverable Tech and Setup Questions	11	95	July 23, 2021
SMS sometimes not received Community Support	2	121	July 20, 2021
Client can't hear and/or see me after doxy me connects Community Support	3	96	July 8, 2021
Xerox accessing my computer through Doxy without permission Community Support	4	274	July 7, 2021
How do we move preview box? Community Support	4	133	July 6, 2021