Community Support

Premium Features Get help using features of our paid subscriptions. Tech and Setup Questions For questions about technical requirements or setup procedures. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans.

Topic	Replies	Views	Activity
Customizing invitations/expiring invitations Tech and Setup Questions	1	14	September 26, 2020
Patients cant hear me - Firefox update Tech and Setup Questions	97	736	September 24, 2020
Connection freezes Tech and Setup Questions	12	477	September 24, 2020
Can I share mouse control with patient Tech and Setup Questions	2	38	September 23, 2020
Payment through Doxy me Community Support	2	31	September 23, 2020
Analytics or Clinic Reports Clinic Features	34	2727	September 23, 2020
"Audio Problem" Tech and Setup Questions	18	363	September 22, 2020
Crackling on patient's side when I speak Tech and Setup Questions	60	1785	September 22, 2020
Microphone suddenly fails on PC and phone Tech and Setup Questions	2	25	September 22, 2020
Ring sound to notify someone has connected Community Support	5	77	September 22, 2020
My camera does not connect when patients are using phones or tablets Tech and Setup Questions	1	38	September 18, 2020
Some of my patients can't hear me Community Support	15	188	September 17, 2020
Group Call Bugs Premium Features	24	1214	September 17, 2020
Client's camera and microphone are blocked Tech and Setup Questions	19	807	September 16, 2020
Camera Flipping Tech and Setup Questions	1	35	September 16, 2020
Moving to Vsee and considering terminating the paid version of doxy.me Premium Features	5	514	September 16, 2020
I’d like a refund Sales and Subscriptions	3	75	September 15, 2020
Update my credit card details Tech and Setup Questions	2	175	September 13, 2020
Temporary Fix for Sound issues with Firefox Tech and Setup Questions	1	61	September 11, 2020
Patients not getting link Community Support	2	28	September 10, 2020
Screenshare and audio Tech and Setup Questions	1	33	September 10, 2020
Pre-call testing for clients Tech and Setup Questions	2	63	September 9, 2020
How do you actually get help? Tech and Setup Questions	4	190	September 8, 2020
Live customer support by phone? Community Support	1	134	April 9, 2020
Can Clients pay in the Agency's Shared waiting Room Clinic Features	3	104	September 5, 2020
No ping sound when patient logs in Tech and Setup Questions	2	43	September 4, 2020
Popup Ads appearing in midst of a session Tech and Setup Questions	4	345	September 4, 2020
Performance difference between doxy.me accounts Community Support	1	45	September 3, 2020
No Microphone in Chrome Community Support	2	58	September 2, 2020
Getting kicked out of encounters? Tech and Setup Questions	1	57	August 31, 2020