Community Support

Tech and Setup Questions For questions about technical requirements or setup procedures. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Premium Features Get help using features of our paid subscriptions.

Topic	Replies	Views	Activity
Connection freezes Tech and Setup Questions	9	109	May 30, 2020
Crackling on patient's side when I speak Tech and Setup Questions	36	789	May 30, 2020
Screen sharing on Chrome Tech and Setup Questions	2	56	May 30, 2020
How to conduct security review with doxy.me? Tech and Setup Questions	2	20	May 29, 2020
Three-way call Video Doesn't Shift to Speaker Premium Features	7	95	May 29, 2020
Random Profile Pic Taken When Logging In Tech and Setup Questions	7	180	May 29, 2020
Microphone is not working Tech and Setup Questions	9	86	May 28, 2020
RFP completion EMAIL ME! Tech and Setup Questions	1	17	May 28, 2020
Client does not show up in my waiting room Tech and Setup Questions	7	46	May 28, 2020
Charged for more than I expected Sales and Subscriptions	3	30	May 28, 2020
Low volume sound during call Tech and Setup Questions	5	120	May 28, 2020
Stethoscope for Telemedicine Tech and Setup Questions	2	75	May 28, 2020
Turn off Administrator status in shared rooms Clinic Features	1	13	May 27, 2020
Incoming connection issues Tech and Setup Questions	2	41	May 27, 2020
Message Confirmation Community Support	2	55	May 27, 2020
Doxy please email me Sales and Subscriptions	6	34	May 26, 2020
Patient picture problem from waiting room if patients use the same computer Tech and Setup Questions	1	17	May 26, 2020
Using Doxy with my android- can't hear Community Support	1	11	May 26, 2020
I miss the old bandwidth pre-call check Tech and Setup Questions	4	27	May 26, 2020
Workflow! How Providers Coordinate Who Takes Appointment? Clinic Features	4	122	May 26, 2020
Multiple Patients Community Support	4	40	May 23, 2020
Tips for getting support via this forum Tech and Setup Questions In order to get you the answers you seek as quickly as possible, we encourage you to check out our Help Center; it has more than 200 articles, featuring step-by-step guides and illustrations for dealing with all of the m…	5	100	May 23, 2020
Doxy works with the new Edge web browser Community Support	2	29	May 23, 2020
Making audio call if client not in waiting room Tech and Setup Questions	1	21	May 22, 2020
Needing to restart Chrome after each visit Community Support	4	40	May 22, 2020
Audio Problems with iphone Tech and Setup Questions	1	33	May 21, 2020
Invitation via text message not working Community Support	86	1650	May 21, 2020
Picture or links in text msg Community Support	1	18	May 21, 2020
Saving contact information Tech and Setup Questions	1	32	May 21, 2020
Undetermined User Tech and Setup Questions	1	34	May 20, 2020