Community Support

Premium Features Get help using features of our paid subscriptions. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Tech and Setup Questions For questions about technical requirements or setup procedures.

Topic	Replies	Views	Activity
Text tone notification when client enters waiting room Community Support	1	3	June 24, 2021
Low Sound in the beginning of call Tech and Setup Questions	6	183	June 21, 2021
Yearly fee waiver Premium Features	2	136	June 17, 2021
Question about professional versus free version Sales and Subscriptions	3	373	June 15, 2021
Stethoscope Support? Community Support audio	4	270	June 15, 2021
Stethoscope for Telemedicine Tech and Setup Questions	3	402	June 15, 2021
Change credit card for payment Sales and Subscriptions	2	17	June 13, 2021
Audio auto levelling disable? Community Support	1	78	June 9, 2021
How do we move preview box? Community Support	3	75	June 8, 2021
Intermittent sound distortion Community Support	34	803	May 30, 2021
The Stripe-Doxy interaction Tech and Setup Questions	4	46	May 25, 2021
What happened to adding multiple clients to the same session? Community Support	4	309	May 25, 2021
Client Says They Logged In I don't see Them Tech and Setup Questions	12	239	May 20, 2021
2 devices not showing the same waiting room Community Support	5	242	May 15, 2021
Client picture frozen after square transaction Clinic Features	1	38	May 11, 2021
Group call audio Tech and Setup Questions	1	34	May 6, 2021
Group call option not listed even though I added it Tech and Setup Questions	1	41	May 5, 2021
Won't connect with client Community Support	2	54	April 29, 2021
Camera/Mic unavailable in Edge browser when navigating to Doxy.ME personal/shared room Community Support	2	190	April 28, 2021
Waiting Room link goes to Practitioner Log-In Tech and Setup Questions	4	54	April 23, 2021
Change username associated with email that no longer exists Tech and Setup Questions	5	56	April 19, 2021
Using OBS with doxy.me Tech and Setup Questions	6	358	April 19, 2021
Transferencia de archivos Premium Features	1	43	April 17, 2021
View my waiting room Premium Features	3	210	April 16, 2021
Finish time column in Meeting History has disappeared Clinic Features	3	61	April 15, 2021
Camera/Video Feed Not Detected Tech and Setup Questions	10	472	April 13, 2021
iPhone users unable to share camera and mic still Tech and Setup Questions	8	178	April 13, 2021
Client mic is cutting out Community Support	2	145	April 11, 2021
Dropped calls all day, every day Tech and Setup Questions	19	484	April 9, 2021
Camera flickering Tech and Setup Questions	5	259	April 9, 2021