Community Support

Premium Features Get help using features of our paid subscriptions. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Tech and Setup Questions For questions about technical requirements or setup procedures.

Topic	Replies	Views	Activity
Can only receive one file transfer Community Support	2	43	August 17, 2022
Premium features not working Tech and Setup Questions	5	103	August 15, 2022
Sound notifications Tech and Setup Questions	9	149	August 11, 2022
Waiting Room Transfer & Camera Access Issues Community Support	3	50	August 10, 2022
Help getting logged on! Community Support	4	21	August 9, 2022
I cant hear my patient but she can hear me Community Support	35	3774	August 6, 2022
Terrible scratchy distorted sound if using Firefox Tech and Setup Questions	2	47	August 3, 2022
Previously working laptop no longer works with doxy.me Tech and Setup Questions	2	96	July 31, 2022
Redirect after a call Tech and Setup Questions	5	69	July 22, 2022
Disturbing echo Tech and Setup Questions	4	153	July 21, 2022
Muting not working? Tech and Setup Questions	3	139	July 1, 2022
Fix when Doxy.me can't "see" your camera using Chrome Tech and Setup Questions	3	221	June 29, 2022
Appointment reminders Community Support	3	146	June 24, 2022
Camera adjustments Tech and Setup Questions	5	219	June 22, 2022
Video working then shuts off Tech and Setup Questions	2	149	June 21, 2022
API integration with other applications Community Support	2	75	June 15, 2022
Charged for more than I expected Sales and Subscriptions	4	430	June 10, 2022
My mic keeps turning off automatically… any suggestions to keep it on? Community Support	2	55	June 8, 2022
Does free version of doxy.me utilize unique access codes for each client and each session Premium Features	3	109	June 3, 2022
Cannot share application window Community Support	2	56	May 26, 2022
Does Doxy take a picture of the provider? Community Support	2	279	May 12, 2022
Blurred or virtual backgrounds: possible with Basic? Tech and Setup Questions	3	52	May 25, 2022
Re: Why do the camera's freeze on both ends? Tech and Setup Questions	1	62	May 19, 2022
How do I know who paid me? Community Support	9	277	May 4, 2022
I need to talk to a human Community Support	2	75	May 3, 2022
I cannot remember my original PRO email address Tech and Setup Questions	2	53	May 3, 2022
Free text invites Community Support	2	68	May 3, 2022
Connection status Community Support	2	116	May 2, 2022
Analytics and Reports about Providers Activity Clinic Features	2	139	April 18, 2022
Please Make Patient Preview Picture Optional Clinic Features	1	140	April 11, 2022