Community Support

Premium Features Get help using features of our paid subscriptions. Clinic Features Get help with workflows, clinic settings or other features of our Clinic package. Sales and Subscriptions Here you can post questions about the platform and the different subscription plans. Tech and Setup Questions For questions about technical requirements or setup procedures.

Topic	Replies	Views	Activity
Extremely poor quality service and poor tech support Community Support	5	128	January 23, 2021
New iPad, no volume control on doxy Community Support	2	55	January 23, 2021
Static with Safari Sales and Subscriptions	9	301	January 20, 2021
Sound problems every call Premium Features	9	317	January 20, 2021
Ipad freezes during call Tech and Setup Questions	1	18	January 19, 2021
Chat features during group calls Community Support	3	13	January 20, 2021
Camera is dark to see me on my laptop not ipad why? Community Support	1	16	January 15, 2021
Intermittent sound distortion Community Support	33	585	January 15, 2021
Client Visibility with Shared Accounts Tech and Setup Questions	4	76	January 14, 2021
Scratchy sound for first 30 seconds of every session Tech and Setup Questions	14	260	January 13, 2021
Anyone use anything other than Stripe? Clinic Features	1	19	January 12, 2021
Is Pro worth the price? Premium Features	14	861	January 10, 2021
New Update to Chrome? Tech and Setup Questions	4	307	January 10, 2021
macOS Big Sur Audio Issue Tech and Setup Questions	9	1029	January 7, 2021
My camera and mic turn off while bringing client in from waiting room Tech and Setup Questions	3	106	January 7, 2021
BCBS retracts payment for bad audio Tech and Setup Questions	3	254	January 7, 2021
Horizontal lines on provider video feed Community Support	1	24	January 7, 2021
Speaker view or gallery view Community Support	3	266	January 4, 2021
Sound when a client comes into waiting room Community Support	2	53	January 4, 2021
Log out? Why is it hidden from us? Community Support	5	311	January 4, 2021
Bad Audio on either end of calls Community Support	9	343	January 3, 2021
Client hears me talking in popping sounds Community Support	24	627	December 28, 2020
My microphone volume is too low Tech and Setup Questions	6	165	December 24, 2020
Any Update on Safari 14.0 and 14.0.1 sound issues Community Support	20	721	December 23, 2020
Can't see patient in queue Community Support	2	44	December 23, 2020
Are you looking for accounting homework help service Sales and Subscriptions	2	41	December 23, 2020
Chrome on an IPhone 11 Tech and Setup Questions	1	34	December 18, 2020
“Server Down” error message Tech and Setup Questions	1	56	December 16, 2020
Camera flickering Tech and Setup Questions	4	83	December 16, 2020
Pixelated image of provider Tech and Setup Questions	1	36	December 16, 2020