Accepting Payment not working

My patients are not able to submit payment. An error message comes up stating that I can not accept live payment. I tried to charge the patient before the session begins and right after I started the call. The payment would not go through. HELP!!!

Hi Dr. Williams, I’m sorry for the trouble. I might need to collect some more details from you to better assist. Another thing is it might be a problem with Stripe and your ability to accept payments through their system (they have their own verifications system). Have you tried reaching out to them? https://support.stripe.com/

Yes. Another team is trying to help me, Max with the issue. On my doxy.me account it states that I’m ready to accept payments.