Accessing Premium Support

I paid for Premium Support, which was supposed to include a chat feature, but the Help button in my dashboard only provides an icon, not an active link. I had to GOOGLE the Support telephone number!

Can anyone help me by providing a link to the chat feature for premium support? (Edge is suddenly not working with doxy. I have an alternative, but would rather be using my Edge browser.)


Once logged in there should be a little help circle on the lower right that you can click on to get right to premium support. Is you screen zoomed in at all by chance, that can move the circle out of sight if its zoomed in to much. Also, just email as well.