Hi Dr. Salomon!
Thank you for writing in with your feature request.
In the meantime, if you are showing offline please make sure that you are completely signed in with your email and password and are not at the link you provided to your patient. The link you send your patient is for their access only. You will see them show in your waiting room from your dashboard.
- Log into your room at doxy.me OR your clinic url with your email and password
- Check the waiting room for your patient to show
- It’s always good practice to have your dashboard up a few moments before the call starts so your patient immediately sees that you’re online!
- If your dashboard is STILL showing as offline please refresh your browser
Here is a quick article from our Help Page that can assist in additional troubleshooting as well.
Have you ever logged in to two different devices? Some times if you are logged into another device and it goes to sleep or locks up it can show you as offline. Are you getting text messages when a patient enters your room? When you get a text that they are there but don’t see them try refreshing your browser like you have been doing.
Thank you so much, and please write back in if you need anything else! Happy Holidays!