I am writing because I noticed that even if I am logged into the doxy clinic but have another tab active the notification states “provider offline”
As we aim to duplicate the brick and mortar therapy space in the online environment, this can be confusing. If a practitioner is logged into the clinic, we would like to have the “lights on”. It can be shocking for an individual who is coming to see a practitioner to receive the message that their provider is offline even when their provider is expecting them and the clinic lights are on.
Perhaps I should be using the platform in another way to accomplish the goal?