Cannot share application window

Community Support
#1

Hello, today I attempted to screenshare (with a patient) a PDF in an application window using the screenshare feature (I have Professional account), but Doxy didn’t recognize that that application (Nitro PDF) was open, so I couldn’t share the document with the patient. This issue has not occurred in the past. Any thoughts about what might be going on?

Ryan

#2

Not sure if this relates, and it doesn’t explain why, but…I use OneNote to share with patients. Sometimes, I need to close and reopen OneNote after I start a new session for it to be able to be shared. Otherwise, it does not turn up in the list of screens to be shared.