For the past few weeks I have been experiencing off and situations where the client comes into the waiting room and then I let them in and it seems to connect. However the user screen portion is left blank and I cannot hear the client. They can hear and see me. I always logout and reboot my session between clients so I don’t think there is anything more I can to to try and work around this. I have had clients logout and restart their browser and it doesn’t seem to make a difference. I submit a help request about this last week but the support person has not been helpful at all and won’t at least say that this is a know problem. However I have other staff on different types of computers that have seen this and other therapists in my area have also seen this.
I am on a MacBook Air (10.15.6) and am using the Chrome browser (Version 85.0.4183.102 (Official Build) (64-bit)). I have gigabit ethernet from Comcast.
Any help with work arounds or getting this escalated with the doxy.me development team would be appreciated.