My client was unable to get into doxy despite trying on multiple devices. Said they kept getting the message “camera not accessible” or something similar. Anyone else having this problem?
Yes. I had several clients get this same message.
My client just could not get on the site whatever she did.
Hello, Yes, I get the camera not found message daily, but I can fix the problem with a reboot. I imagine that some other programs used since the last reboot are “stealing” the camera assignment. I haven’t figured out how to prevent this problem, but every time the reboot fix works for me… for about 1 year now. Sometimes it takes a few minutes to reboot as Windows wants to do an update. So, I give myself a bit of time before patient sessions to set this all up properly. I hope this helps, Richard
A restart or reboot of their device usually corrects this.