Client Waiting and Therapist Can't See Client in Waiting Room

Often, I am finding that my patient is waiting in the waiting room but I can not see that the patient is waiting. I have to go out of doxy.me and then get on again and then I can see the patient. Is there a fix for this?

Hi there.
There is a whole thread about this here:


It’s a really bad thing.
Doxy Team, hoping you will respond on that other thread.

It happens much too often. The solutions offered on the other thread seemed to only work some of the time. Is there anything Doxy can do to fix the issue?