Does Doxy take a picture of the provider?

Does Doxy take a picture of the provider prior to the call?

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Hi Ryan,

Thank you for asking. We have historically done this. But that changed in part last year when we added the ability to upload a profile photo in Account Settings > Profile. If a provider has a profile photo uploaded, it does not currently take a picture. However, if they do not have a profile photo, it will take a photo upon logging in.

However, based on feedback from providers, we are changing this logic. As of June 2022, it will no longer take a picture before the call under any circumstances. Instead, if a provider does not have a profile picture, will show a generic avatar in your waiting room, chat box, and when you turn off your video.

In short, it is recommended that providers upload a profile picture to create a more professional look to their account. Providers can also import their LinkedIn photo if that’s easier.

We hope this change is appreciated.

Bryan Zitzman