UPDATE: These improvements are now scheduled to be implemented on Monday, August 10.
Hi everyone! I have another big update from the doxy.me development team, who are always doing their best to create the most secure, reliable and user-friendly telemedicine experience on the Web. This update includes a fix for a camera and microphone permission issue, improvements to waiting room customization and more helpful error messages when a call is dropped.
As of Monday, August 10, the following updates will be made to the platform:
- We’ve upgraded some of the infrastructure supporting our call technology, thereby fixing a problem that was causing cameras on Android or iOS devices to sometimes not be found when users start a call, even though the appropriate permissions had been granted.
- We recently added the room passcode to patient invites sent via doxy.me; we’ve now added the same info to invites sent via the provider’s own desktop or Web email client. Share a link to your waiting room.
- Links shared in waiting rooms stopped working properly last week, but we have now corrected that. Also, providers can now embed Vimeo videos into their waiting rooms; Youtube videos are of course still supported as well. Personalize your waiting room.
- Now, when a call is dropped because of network connectivity issues, patients and providers will see more specific messages, explaining whether it is the patient or provider’s network connection which caused the connection to be lost, and what the next step should be. Improve Internet speed in your home or office.
Be sure to check out previous updates if you missed them. And subscribe to our product updates forum by clicking on the bell icon in the top right corner to be notified anytime we post news here!
July 24, 2020: Patient consent verification for SMS invites
July 9, 2020: Improved Clinic Settings navigation, bug fixes and more
May 1, 2020: Big improvements to group calling, and more