Doxy says i'm offline to clients but I don't think I am


#1

Hello everyone. This is my first post. I’m not having much luck with Doxy. It tells my clients I’m offline even when I’m online. I tested it myself between two of my devices and it says that same thing. I’m looking at my dashboard and my face in the black box. Do I have to do something else to be officially online?
Thanks so much!


#2

Hi! Sorry we missed this post. Basically if you are seeing a black box instead of your face that means we can’t access your camera - that’s why it’s showing you as offline. You’ll want to make sure your camera is working and you’ve allowed doxy.me access to it. In the future we’ll show you as online even if you don’t have a camera, but you just won’t be able to have a call to avoid this confusion.

See this article for more info: http://help.doxy.me/doxy-me-support/troubleshooting/patient-not-appearing-in-my-patient-queue-or-patient-says-im-offline