Dropped connection with turning from front to back camera

Every time my user flips their camera from front to back or vice versa, we lose connection. Help?

I consistently have this problem across multiple computers and mobile phones. I need the back camera for a dermatology application. I have found that having the patient flip to the back camera before starting the consult seems to work but can’t change back to front camera. Very annoying as the back camera resolution is excellent for dermatology.