File Transfer is not working in Safari


We are aware of an issue where sending files using the File Transfer feature cannot be sent from a Safari browser. We are currently looking into this issue, but in the meantime please use chrome or firefox for File Transfer.

A Provider will also not be able to use the “HD” photo capture option when patient is on Safari (as this feature actually uses File Transfer under the hood).


I only use Chrome or fire fox and there still seems to be an issue with video loading my patients and myself can not always visualize each other and there is also issues with voice! This is a weekly issue!

Dr. Cross


Hi Dr. Cross, I’m sorry for the trouble. Could you run these diagnostic tests and send the results to