Speaking as the ‘owner’ in a Clinic subscription with nearly 300 providers, I was excited to hear that Doxy.me had some group call improvements the past week. That had been a common complaint.
So I asked my staff “Hey, can you give me some feedback trying the Group Calls-- I heard they were improved?”. Unfortunately, even after the update, I hear the same problems.
Some comments from my staff:
“1. Tuesday 5/12, 2 pm. 3 people on the call. At some point during the call, another participant (not the person whose link we were using) could no longer hear me.
2. Wednesday 5/13, 1:15 pm, 3 people on the call. Using my Doxy link. After adding a third person, the second person could no longer hear me. But, could hear the third person. The third person was able to hear me and the second person.”
" 5/13 - I find myself running into the same problem. It appears that when I am joining into someone else’s doxy meeting, the other participant (parent) cannot hear me. At times, problem is resolved by exiting doxy call and returning. However, on one occasion, this created a different problem in which parent was then able to hear me but not the original doxy host. Just yesterday, call started out fine and then a few minutes into it, parent could no longer hear me."
"5/13 - I used Doxy twice yesterday with 3 users in each room. My 9:30a appointment went fine. However, my 10:30a appointment was bad. The client couldn’t hear us. "