Group call problem

Today Dec 20th it would not let me have a video call with two people, message said I exceeded number of users allowed? What is going on? What can we do in the moment to troubleshoot on an issue in real time? I was not able to use doxy and had to use another platform.

Hi Kathy! And thanks for posting on the discussion board. Group call is part of our Professional or Clinic plans, do you have one of those?

If you don’t, you will get a message that you need to upgrade in order to use this feature.

How many people can you have in a group?

Hi Cindy. I am a psychotherapist and I conduct 4 groups a week. I conducted 2 groups today. It was a pretty stable connection with three clients. I have had up to 5 for short periods before some would lose connection and have to be ‘re added’ by me. My employer purchased the commercial upgrade about a week and a half ago. I’m hoping I can get more people in group over time.