Tried doing remote group therapy tonight and was only allowed to add 4 patients to the call. I have a pro account. I thought we have the capacity for up to 10. What happened? I need to figure this out quickly. Another session tomorrow.
I experienced the same this morning. The only reason I went from FREE to PRO is for the option of having 10 for my group.
I also got the pro so that I could have a group of more than five. It was advertised as up to 10. Is this accurate?
Tried a call with 6 people last night and it was terrible. Bad audio and visual. I paid for the Pro version so I could make sure to have good connectivity for individuals and groups.
Does anyone know how to get a split screen of two patients? I do couple therapy and need to see them both on the big screen, not one big and the other on a thumbnail. Assume similar kind of issues for group.
I’m curious about your responses because I, too, want to do group. What other choices do we have in this current national crisis?
ATTEMPTED 2 groups yesterday evening. 3 clients was stable. Any more than that and people were dropping out. I conduct 4 groups a week. Went pro about 10 days ago. I need to conduct groups with higher numbers.