Group session not working

I was not able to do a group session with the clients in two different locations today. The first client connected as usual, but I could not see or hear the second client after clicking on his link despite his multiple efforts to approve audio and camera. This was the first time that this has happened with doxy.

Thank you for posting, @drsusans. From what you’ve described, it sounds like there may have been an issue with the second client’s device or connection. If you’d like to troubleshoot this specific issue further or if you encounter future issues, please reach out to our support team via email to or via chat from the HELP button on the bottom right of your dashboard for prompt assistance.