HIPAA-compliant text notifications please

PLEASE help us remain HIPAA-compliant while still receiving text notifications when someone enters our waiting room. Many of my patients “check in” with first and last names, and to have those full names pop up on my iPhone or Apple Watch does not feel HIPAA-compliant.

This can be improved by any of the following means:

  • Changing the text notification content to “Your patient has entered your virtual waiting room” (as opposed to, e.g. “Jane Smith has entered your virtual waiting room” [NOTE: this is how Doximity Dialer informs providers.]

  • Changing the wording in the check-in box to “Enter your initials here” or “Enter your FIRST name here,” etc.

I sometimes use Doximity Dialer as a backup video visit option and I appreciate that they don’t forward patients’ names to my other devices.

Thank you very much!


I have been uncomfortable with this same issue. I believe it is not HIPPA compliant.