Hi doxy.me community! Some Firefox users have had a problem with grey screens appearing on calls, both on the provider and the patient side. We have successfully deployed a hotfix for the Firefox 80 gray screen issue. This means that the workaround we offered is no longer needed. Providers and patients using Firefox can now use doxy.me without problems related to the gray screen issue.
If you completed the workaround, you can revert the update at this time. It will still work without reverting. Instructions are attached below if you would like to.