Just today, I’ve run into difficulty with doxy. I can’t see any of my patients today. I have tried shutting down computer, restarting, clearing browser of cookies, switching to different browsers, nothing works. I can see my patient’s for a split second when I first connect and then it shifts to a grey screen with their screenshot picture, regardless of whether they try to turn their camera on or off. They can see and hear me. I can hear them. I have heard others are experiencing this issue. Does anyone have suggestions to fix this?
Thank you so much!