I show as muted (when I'm not muted!)

A majority of the time, patients cannot hear me. My computer is unmuted. Doxy on my side is unmuted. Going through the pre-call screens shows no problems.
I’ve also tried multiple browsers and laptop mic vs headphone to the same effect.
Still, most of the patients can’t hear me!
I wasn’t sure what the issue was until I had someone try it on the patient side near me.
It showed I was muted, though I swear I’m not muted on my end! Please help!