One of my clients reports that what he hears of my voice is so distorted that it is impossible to understand. He can see me and I can see/hear him just fine. It is intermittent (i.e., doesn’t always happen and sometimes resolves after a few seconds or minutes). He is the only who reports this, but he tapes his sessions and kindly sent me a sample of the first few seconds of one of them. I would like to know whether this is the same kind of distortion other users have described as " scratchy," etc.:
Randall Stutter Sample.m4a
The client is on a Mac laptop and I am on a new iMac–no phone involved. This discussion thread would be more helpful to me if I knew we were (or were not) describing the same sound phenomenon. Responses much appreciated!