Listed as offline

I am logged on, but my clients say I am listed as offline. I have restarted my computer, logged out and back in, so I am not sure what else to try. I tried entering as a client on one computer and logging in as a provider on another computer and my clients are correct, it shows that I am offline. Any tips?

Admin here, one of our providers is having the same issue. Is very much signed in on the main page but is listed as offline.