Lost audio/visual on client side with new Mac upgrade

Hi there, has anyone run into this problem. My clients can no longer see or hear me - they can see the chat window. I can see and hear them. This problem started after I upgraded to Big Sur on my MacBook Pro.

Anyone know a fix?


Hi! I don’t know the fix, but I’m having the same problem! So frustrating! I didn’t even upgrade my Mac, but it started happening last week. Have you figured anything out?

Yes, just got the fix actually. My Chrome wasn’t updated. So once I did that my tester reported being able to see and hear me. Now my tester doesn’t have a webcam so I couldn’t see him.

I’ll be trying it later with a client - fingers crossed :slight_smile: