Main screen not coming up only small boxes on side

Hi I’m new to the paid version of Does anyone else have an issue where you can only see the two small boxes with videos (patient and therapist) but not one large screen within the video feed? I’m not sure what to do. This worked really well for me on the free version of the website but I needed better quality video so i signed up. Please help! :slight_smile:

Click on one of them, and it will become the big video feed.