Notification of non-working phone number

I recently was sending an SMS with the patients’ incorrect number and when I telephoned the number it turned out to be a non-working number. It would be nice if there was some indication in DOXY of success that the text went through or not.

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@berger it’s a good point. I’ll let the team know about this idea.

@DoctorZ something worth improving here.

Definitely. I look into this. Thank you for the feedback @berger.

I also think that some form of a list of numbers you have sent text messages too would be helpful. If they do t respond you can check to see if the correct number was entered, or use the entered number to call (I have often moved away from the page with the phone number in my EMR when I realize that I should be trying a phone call vs the Doxy.me txt)

Thank you for the suggestion, however, because doxy.me does not store patient information, we would not be able to display the phone numbers you have entered previously.

Update: In an attempt to better communicate about failed text invites, we have implemented/improved several error messages.

If you send to a landline number (that doesn’t accept texts), you will receive the following error message at the top of the screen:
“This number can’t receive texts. Use a mobile number or try a different type of invite.”

If you send to a mobile number that is currently out of service, out of range, or for some other reason isn’t able to receive the text, you will receive this error message:
“This number is currently unreachable by text. We suggest you try an email or calendar invite.”

If you send to a number that has previously opted out / unsubscribed from receiving text invites from doxy.me, you will see this error message:
“The person at this number has unsubscribed from doxy.me text messaging. Please use the email or calendar invite option.”

This last error message will actually not be implemented until the end of June.

I hope this is helpful to you. Text invites are a bit tricky as they do involve so much that is outside our control. In fact, one good example of this is that some T-Mobile users are automatically put on a “Shortcode blacklist” that prevents them from receiving our text invites. In those cases, the patient would need to call 1-800-937-8997 and request that the “Shortcode blacklist” setting be removed from their account.

That said, our delivery success rate is 96% which is very good for industry standards.

Very helpful!! Thanks for the responsiveness.

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