Patient can see and hear me I cant see or hear him

cant see or hear patient in first session whats up

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I am having the same issue. What is happening? Have to sign back in several times and sometimes that doesn’t fix it

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Yes!! Why is it doing this??

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Same issue for me. They allow use of camera and mic but I cannot hear them and sometimes hear or see them. They can see and hear me.

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Having the same issue in the past week. Has there been any suggestion on the issue or fix?

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yikes hope this is fixed by next week

Thank you for the post and comments, everyone. We’ve been investigating, but haven’t found a link to explain this behavior. If you could write in to support@doxy.me with some additional details such as date and time that you encountered this behavior, we can dig in deeper to see what we can discover.

tuesday july 20 9 am

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This has happened SEVERAL times in the past week. Instead of the session starting as usual, it will go to a grey screen and the connection loads very slowly and then it doesn’t connect, and then it drops. But then the client tells me that they could see me. At other times it looks like the connection has been made properly, but the client is sitting there staring at the screen as I am speaking, and it becomes clear that they are unable to see or hear me. Have had to disconnect and try over and over, and/or completely reboot. I don’t even know why the hell I am still trying to use this platform, and paying for it. I’m going to switch to psychologytoday beginning next week and research some other platforms.

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Kathy that’s exactly what happened to me

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This has been a common occurance since I have been on with doxy.me. It seems to be a connection error likely with a low quality connection. This is technical but if you use the task manager and look at your network connection statistics, you can see that data is flowing out of your computer at a high rate but you are not downloading any information. This is where they can see you but you can’t see or hear them. If I were to have 10 calls in a day, this will happen at least once. Resetting the call is what is needed.

Yes all of a sudden in the past couple weeks I am having a lot of problems being able to complete a Doxy.me pt. visit! The caregiver can usually see me, but not hear me. OR I can see them but I cannot hear them?

I’m having the same issue. Client can’t hear me and or I can’t hear client. It’s happening with multiple clients and on all 3 of my devices (laptop, and 2 different iPhones). Has been happening since Friday July 23 and everyday since with every patient. Microphone is allowed, troubleshooted for far too much time. Having to use FaceTime and probably going to switch to Doximity if this doesn’t get fixed.

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I’ve tried resetting the call since Friday and it has not worked at all.

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Exactly the same issue with me. They can see me without me being able to hear them, sometimes see them. I first noticed it on 22nd July

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This is what it’s exactly happening to me too ! it was really bad last week! Only a couple times this week so far

Same here, very frustrating and I don’t feel we should have to contact support for this they should look into the problem there’s obviously enough of us Doxy users having this issue!!!

yes it happened often this past week very disappointing

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ME, TOO!!
I move the session to ZOOM.

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same here…any resolution yet? has restarting the call worked?