One of my patients received notification from Norton antivirus that they were being tracked and fingerprinted by doxy.me. This concerns both of us greatly. Doxy support - please explain.
How would they be able to be fingerprinted?
The term was part of Norton’s warning. I assume it refers to a digital fingerprint of her online activity.
Was this ever followed up on? Any more issues with security with Doxy? Even if this message does not indicate a security breach, I would have serious concerns with my patients receiving this message.
No response from Doxy yet.
Hi @helenschepartz, thank you for posting on the discussion board.
If You are browsing this website as a guest
When perusing this doxy.me website as a guest:
- No personal data are collected or requested unless You specifically wish to contact us for information (such as pricing, demonstration, or support chat).
I encourage you to reach out to us to discuss the specifics of this particular message with your patient so I know we are best addressing it. Ypu can reach out to us at firstname.lastname@example.org and if you could provide a screenshot of the message or any other data that would help us answer more specifically.
Long story short: we do track things to run the business of doxy.me (like tracking the number of people who successfully “checked in” to a waiting room. This allows us to know the service is working correctly and will alert us if check-in rates drop), and we never access or track identifiable information. Please reach out to email@example.com for more information.