have been using Doxy since March with very few problems. Then about 6 weeks ago, when I would admit patient from waiting room, a small box would open with info such as
name of patient, check next to audio, check next to video
type of computer used ( mac, IOS, )
Then some choices: chat, “other”, and audio only. The only one that starts the call is if I click on “audio only”.
Then the call starts, with my video turned off. I quickly enable my video and then my patients see and hear me but all I get is there voice and a small frozen round picture of them. They tell me their video is enabled.
This used to happen 10% of the time. Lately, it is happening almost all the time, I have not seen a patient on video for days.