This week the payment feature is not consistently working in our clinic. Clients are reporting that it just isn’t showing up on their screen (even after multiple tries), so I am having to take payments through another platform. One client was able to put in their information but the payment feature seemed to get stuck and not go through to charge for them.
Gwen has been great in meeting me on this to try to troubleshoot. I wonder if I am the only person having this issue for the past 3 days?
I am, also, wondering, if this is related to me being in a new location this week so my upload and download speeds are slower than usual (between 5 and 34 Mbps- This is at the minimum for doxy to work-750kb/s). The calls seem to be fine, however except for the occasional 1-3 second freeze maybe once a session.