Poor connections, mike and lapping up noises or bubble popping

just wondering, i get sounds like a dog is lapping up water every time we talk mostly in the evening…or lagging behind or a very poor pic…am sure it is due to their connection…
also either my mike or their mike goes, most of the time it is there mike as they touched something…
in the beginning of April i had no issues with doxy.me
now it is almost 50% of my time there is an issue and I lose 10=15 mins of the session… i often log out and back in…and that fixes the mike issue for me, but these are all issues that have started the past month or two…I am using the free version, but not sure I want to pay for something that will be this disruptive…
I have told folks wifi is not solid, and if the phone is old, and that it can be the traffic and poor connections of the internet. One person can be great and the next one poor…comments?? suggestions???

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I have the same issues and signed up for the pro version hoping this would alleviate the problem. It did not.

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I found doxy unusable for the issues you describe b

Yes, agree completely with you. I had to switch to my venue for large online groups: GotoMeeting. Or, clients switched me to their Zoom page.

I am a therapist who had a therapist for a client this week. She shared that her community of therapists are having complaints about the qualtity of Doxy service online. I hope that today’s Doxy upgrade will solve the problems. I have the Professional Grade version, too. It has not solved my problems.

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My experience has been that it is Iphones that have this issue. Also they need to turn on Do No Disturb. Does not always help.

Same thing here… I can’t understand how either the mic or video just go. I am booked and have limited time, sometimes there is very little time left because of this problem

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I have to agree with use of Doxy. Some weeks are better than others, but the dropping parts of conversations, clients freezing on the screen, and challenges staying connected interrupt sessions. I was thinking of getting the professional version…now I’m not sure?

i am finding that with other platforms…has to do with band with of either you or your client…
the world is using the internet.
my bad times are usually worse around 6 pm est

cynthia

I have the pro version and this week has been terrible in that regard

so i was told this is an internet problem and bandwidth…
it happens to me and has been around 6 pm before covid and now at my home, around 6-8 pm…especially if the other person is using a cell phone and wi fi…

I had major problems yesterday, where I heard a lot of noises on calls, but worse than that, I was having trouble even entering a call, or else I was on the call, and the client was unable to log on, and we had to switch to a phone call. This is very bad for therapy and it makes me look unprofessional.

lina
that happens to me as well.
can you call in 2 people on one call if it is free?? i mean invite 2 to split screen??? otherwise i have used 2 lap tops side by side and that works…
there were problems on zoom conference calls depending upon from where in the world you are calling from…i think it is band width. I tell all my clients that since use is so high, we may switch to a phone call. I have also in the past, used video and a phone so we can have clear audio…it is what it is…
feel free to comment…
cynthia

I too am having problems with the audio. As a provider, I have used Doxy as of March, 2020. All was well until a few days ago, and during my therapy video calls with patients, there is this terrible cracking sound. and have the professional upgrade. Many of my patients are annoyed and I’m thinking of finding a reliable platform. Any suggestions?

I think they may have rolled out Doxy before it was ready for prime time. I now have a backup portal and will be moving from Doxy in one month if they can’t get their service to professional grade in that time.

I have been on the pro doxy since March and Covid. I have read the complaints. Most clients have I-phones. I wear headphones, sometimes they don’t have headphones. I am so tired of the clicking, the echo, both me and my clients having to repeat ourselves. I have to do a complete restart if there is a frozen picture. There are so many unacceptable bugs that match my list, it hasn’t improved. Has someone found a better place? I usually have to switch to FaceTime. Clearly Covid will go beyond October. I do use NASW client release form, and Apple is changing so that though they won’t sign contracts they are making their side more acceptable for HIPPA. I certainly do better on FaceTime than Doxy.me except for collecting money.

I have had the same problem! Really, I’ve had it with Doxy.me! Yesterday afternoon/early afternoon, I started a call - image and sound perfect for about a minute! And then this crumbling type noise started and did not stop no matter how many times we resynched or logged out and back in! Then the next call started and continued like this. I should add that my first four sessions of the day were fine (“fine” being relative of course - video became blurry at times, but that is manageable - audio issues are NOT). I have been paying for the “PRO” version for months and am NOT satisfied AT ALL!!)

I have the paid, Pro version and have recently noticed an increase in these same issues. I have very good bandwidth and mesh system. While individual clients may vary, there is no pattern and thus feel the platform may have it’s own instability.

I’m finding that I can’t reliably use Doxy. I have paid for the professional version, but it ends up deteriorating into pixels as well as freezing. It seems to be getting worse as the day goes on, maybe as more people are using it. Zoom can also be a problem, but so far Skype is the best. Sad, because the setup here is made for psychotherapists and is really easy to use. I’ll keep it till my year’s subscription runs out and try it occasionally.

After lots of research a couple of years ago, I started with free version of doxy. After a couple of weeks of exclusively telehealth, I went to the paid version of Doxy. It’s terribly frustrating that sometimes the calls are wonderful. Crisp, clear, zero interruptions. For the past 10 days or so, though, calls are randomly disastrous. Fine for a few minutes, then completely kicked off. Both of us go out and then back in, works for a few minutes then freezes. I’m ethernet connected with solid upload and download speeds. My clients are all using Chrome and also have excellent connection speeds. I surveyed a half dozen colleagues last week and those who were using doxy also had the same problem.

I think everyone’s trying to be as flexible as possible as these are extraordinary times. Colleagues haven’t had problems with zoom but the free version is not HIPAA compliant and the paid version seems structured to large practices and costs thousands of dollars/provider. Such a quandary.

I have a not too expensive version of Zoom that I pay for. I don’t know if it’s HIPAA compliant and it is better, but certainly not perfect. Skype works the best for me, but of course isn’t HIPAA compliant. I understand it’s legal for us to be using it in this situation, but Doxy I would prefer Doxy if it worked.