Apparently billing must be done WHILE the call is in session or while the patient is in the virtual waiting room. In a real office there is reason that billing and payment collection are NOT done by the physician…because it is a distraction from the care the physician is providing and also sometime can seem mercenary and a conflict of interest. I would like to be able to bill the patient AFTER a call/session has been completed so that the patient feels he/she has already received a (hopefully) satisfactory service for their money.
Hi, thank you for posting. I agree with the workflow you are proposing and it is a better experience for everyone.
While we work on a solution I propose this work around.
- Have your session like normal
- At the end say something like “I’m going to put you on hold so the system can collect payment”
- Press the “pause” button
- Initiate the payment extension to accept payment
Not ideal, but I wanted to provide something while we work on a more permanent workflow.
I am trying to decided how to bill insurance and to get a patient’s insurance verified before the visit, along with their copay. If you have ever seen the patient in the office it’s no problem, but what if it’s a new patient?