Sometimes, there are little glitches in a connection which can be easily resolved by restarting a call. Is there any way to restart a call from the practitioner side without kicking the client out of the waiting room so they have to log in again?
Also, I prefer to use a headset and encourage my services users to do the same. This creates a very intimate and private environment between myself, the practitioner, and service user. In psychological therapy, a practitioner might not speak for many minutes at a time; It would not be too unusual that I am quiet for 20 minutes, for example, before I provide a verbal intervention. I notice that this seems to make the microphone on my headset “nervous”. It starts to increase its sensitivity to sounds. Something, then happens where my clients’ voice starts to get garbled and they get feedback on there side. This is resolved by muting my microphone on my side when I am not speaking for more than a few minutes. Muting and unmuting is distracting for me. Does anyone else have this problem and are you aware of how to solve it?