Screenshare Glitchy on Macbook Pro with M1 chip

Community Support
#1

I have recently switched to a Macbook Pro with the M1 chip. I often times use the screenshare function to run EMDR with counseling clients. Sometimes when I share my screen with a client, my client’s screen will flash or alternate between normal and black.

I don’t have this problem when using my Windows 10 laptop.

#2

Hi there!
How long has this issue been occurring? Can you please try selecting share entire screen and see if you still have the same issue?
Thank you!

#3

Kennedy,

Thanks for reaching out to me. This problem started last Wednesday and is continuing through today.

  • When I try the screen share options of share entire screen or share application I get an error message “could not start screenshare”.
  • When I select screen share option for Chrome the screen on my client’s computer alternates produces a black screen about every 3 seconds. When I run a set the screen shows the image moving back and forth on the screen for the client but it does not run smoothly.
  • I don’t think this is a signal strength issue because both client and I have good audio and video when not screen sharing.

Bill

#4

Kennedy,

I have not heard anything back from you but I am still having this problem.

I am frustrated because I am not getting communication from doxy and this problem is not getting resolved.

Bill

#5

Hi Bill,

Our team is releasing a fix tomorrow. It should address the screenshare issues. Please let us know if you still encounter any problems!

#6

Schuyler,

I appreciate the update and I look forward to this issue being resolved.

Overall, I am disappointed with how difficult it is to get a human response from doxy.me and I am paying a monthly fee! Is there someone I can give my feedback to about my experiences with doxy.

Bill Glotzbach