Set up for new provider

A new provider has been set up but when she goes into the Provider Login and hits the forgot password she is not getting an email?

Any advice?

Thank you for posting, @stacy-belvin. I am sorry for the delayed response. Were you able to get this issue sorted out? If not, send us a message via the chat (bottom right corner of your dashboard) or via email (support@doxy.me) and we’ll get it figured out.