Static, scratchy audio

Last week a few of my clients voice came across scratchy sounding like when someone has a bad mic. I would have assumed it was them but it happened with a couple of clients.

Hi @lynnc thank you for posting. We do have one known issue that could be connected. Were these clients on iphones? If so it might be this Apple bug.

If you’d like us to dig into the details of the specific calls, please reach out to us at support@doxy.me with the approximate days/times of those calls and we can look at the logs