Hello,
Our practice has someone schedule and send invite links on behalf of the provider ( 'Hello, you’ve been invited for telehealth, [doxy.me/provider_room] ') and recently the text message would now also include the scheduler’s link at the bottom. This was not there previously, is there a way to omit this again? It can cause confusion amongst patients who may not be tech savvy and end up clicking on the bottom link instead.
Wow, thanks for bringing this up. I didnt know this was happening. Yes, please disable or provide and option to disable. This would bust out work flow with Shared Rooms.
Thank you for your feedback, @david-li and @JustATech. We are looking at options here as we continue to improve the Text Invite feature. However, there is a solution with the current evolution of the feature. To send Text Invites for another Provider’s personal room in your Clinic account or for a Shared Room, the person sending the invites simply needs to be added to that room. They will then have a drop-down menu on the Text Invite that allows them to choose which room link is included.
If you and your colleagues are not yet on a Clinic subscription, reach out to support@doxy.me and we can figure out the right solution for you.
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Hi cullen,
Thank you for the response. I was able to include providers with our shared subdomain into the rooms. We do have 1 provider who works with us per-diem but also has his own practice and doxy. We had utilized this text system to forward patients his doxy room ( as his subdomain differs ). As the provider may not want to keep track of multiple doxy accounts, is there a way to communicate between paid doxy members with different subdomains? Thanks again.
I am sorry for the delayed response, @david-li. We do not currently have a feature for achieving that, but I would recommend scheduling a call with a workflow specialist who would be the best person to help you find a solution and communicate to our Product team how we can account for this need in the future.