Text Message Invites not working

Once again text message invites are failing. I repeatedly get this message, “Something went wrong with message service, please try again later or use another way to invite.” The problem is that with many patients who only use a smartphone there is no other way to invite. I can send an email but many folks don’t check email regularly these days.

Hi Dave, could you reach out to support@doxy.me with this? There are lots of reasons why SMS can fail, and support could look into the exact issue you are seeing?

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Every time I get this message I call the patient and find I cannot reach them by phone, either. In other words, there is something wrong with their phone or phone service.