Updates over the past week: July 14th-20th

Back by demand :wink:, we are going to try and post updates here more often as to when we update Doxy.me with changes you might notice (or not).

  1. We updated our Clinic landing pages to now have a search room feature, where patients can go to your landing page and search by Provider’s name. Just a little easier to find their provider if they don’t go directly to the respective waiting room URL.
  2. We changed the way our SMS notifications worked a little bit because a few customers were letting us know patients weren’t getting the SMS notification. While our successful delivery rate is around 94%, sometimes SMS messages can fail for a variety of reasons. We will now notify the provider in the dashboard if a message cannot be delivered. We also changed the number to see if that helps with carriers filtering the messages.
  3. We also released a beta version of our new precall-test feature. Our idea is to have a bot help patients figure out their system’s problems before getting checked in. If you’d like to test it out, go to https://doxy.me/precall-test/ (or if you are a clinic account https://{{your subdomain}}.doxy.me/precall-test/ ). Please let us know what you think of it. As we are planning on changing it, and adding more features based on feebdack.

For the next update, I’ll post before launching any major changes. At least 24 hours or so.

Until next time!

Fantastic news, Dylan. Thank you to you and your teams’ hard work.