Video freezes and pixillations

Video of therapist freezes on therapist side & pixillated on client side. Usually 2/3 way into session. I am paying for professional version, am near router, restart my (fairly new) MacBook Pro between sessions. Could be happening at a certain time interval. Any suggestions?

I have the same problem with freezing and loss of audio. We sometimes use the video and get the sound from cell phones, muting the doxy microphone to avoid feedback. Just wanted to normalize your experience.

Hi there. So sorry that you are having call quality issues. This is not typical of a session. We do not set any time limits or have the call change at a certain interval. Please click on the HELP circle from your dashboard and be connected with a live team member. We can troubleshoot with you, run a couple diagnostic tests and ultimately schedule a support video call with one of the team members and determine what is going on.
Also, if the issue is on the patient side of the call, we can troubleshoot live with them, as well.