What happened to the timer?

News and Feedback Feature Requests
#1

What happened to the session timer? Starting last week it was gone. Also, it always says patient checked in <1 minute ago regardless of how long they have been waiting.
Please advise.

Thanks,

Tammy

#2

Hi Tammy,

The timer is still there when on the live call, I just tested it now and can see it. Perhaps its worth a quick clearing of the cache and cookies to see if that was the cause of it not showing. Clear Cookies, Browsing History and Cache - WhatIsMyBrowser.com

As well, I do see it start at <1min but it is updating to 2 and 3 minutes as time passes.

#3

Hi Colin,

Just as an update. I did clear everything and am still having this issue. No session timer visible on my screen and when they sign in to my waiting room, it doesn’t move beyond <1.
If you have any other thoughts about how to fix this, I’d greatly appreciate it. These features are important to my experience.

Thanks,

Tammy

#4

Thanks Tammy,

It may be best to email support@doxy.me so we can get some information on exact browsers being use and version numbers. One quick think you can do is make sure the browser is up to date, open a new browser tab and enter www.whatismybrowser.com it will tell you if up to date and how to update it if its not current.