Hi, since Monday (Dec 06, 2021) I have noticed iPhone users have not been able to connect to the video call. They can log in, but when I start the call, it just hangs at the “finalizing call” loading screen.
One client switched to Chrome on her Mac, and that worked. Two clients attempted my suggestion to download and use Chrome on their iPhone, but that did not work (same problem). I had to just use a telephone for our sessions.
Since two of these clients have been using those same iPhones for our video calls over the last many months without issue, I assume this has to do with a recent iOS update. I noticed they are using Safari 15.
Could doxy.me please do something about this ASAP.