"Your provider is off line"

Too often my clients will say that they get a message that their provider is off line when I’m sitting there waiting for them to sign in. I am online at that time and very frequently refresh the page to make sure I’m not missing them. How can I avoid this happening?
Marie

Hi Marie!
The best way to prevent this from happening would be to clear your cache and cookies often. Here are some instructions on how to do that in Chrome. Clear cache & cookies - Computer - Google Account Help